Refund & Return Policy

Last updated: January 1, 2025

At Dewey's Pizza, we want you to be completely satisfied with your purchase of "The Ultimate Pizza Recipe Collection". This Refund Policy outlines the circumstances under which you may request a refund or return for digital and physical products. Please read it carefully, as different terms apply to each format.

1. Digital Edition (PDF E-Book)

Due to the nature of digital products, all sales of the digital edition are final once the download link is delivered to your email. However, we offer a 7-day money-back guarantee under the following conditions:

• You experience a technical issue that prevents you from accessing or downloading the e-book (e.g., corrupted file, wrong format).
• You accidentally purchased the wrong product and contact us within 7 days of purchase, and you have NOT downloaded the file.
• The file does not match the description on our website (e.g., missing pages, severe formatting errors).

To request a refund for a digital purchase, you must contact us at [email protected] within 7 days from the date of purchase. Include your order number, the email used at checkout, and a reason for the request. If you have downloaded the file, we may offer a replacement or credit instead of a refund, at our discretion.

2. Physical Edition (Paperback Book)

For physical books, you may return the item within 30 days of delivery for a full refund or exchange, subject to the following conditions:

• The book must be in its original condition: unmarked, undamaged, and accompanied by all materials (if any).
• Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part (e.g., wrong book shipped, damaged in transit).
• Defective or damaged items must be reported to us within 14 days of receiving the package. We will provide a prepaid return label and ship a replacement immediately, or issue a refund including shipping charges.
• If the book is defective, we require photos or a description to process the claim.

To initiate a return for a physical book, contact our support team at [email protected] with your order number and reason. We will provide you with the address to send the return. Once we receive and inspect the item, we will process the refund to your original payment method within 5-7 business days.

3. Non-Refundable Items

The following situations are not eligible for refunds:

• Digital products that have been downloaded (unless there is a verified technical defect, which we will fix or replace).
• Physical books that show signs of use, damage due to customer mishandling, or missing pages caused by the user.
• Orders that have already been shipped and are refused at delivery (customer will be responsible for return shipping and a restocking fee of 20% of the product price).
• Purchases made using a gift card or promotional credit that has been expired.

4. Grace Period and Late Returns

If you return a physical book after 30 days but before 60 days from delivery, we may offer store credit (valid for 12 months) instead of a refund. Returns after 60 days will not be accepted. No exceptions, unless required by local consumer protection laws.

5. Refund Processing and Timeline

Once we approve your refund request, we will process it to your original payment method. The timeline is as follows:

• Digital refunds: Within 48 hours of approval, the amount will be credited back. Depending on your bank, it may take 3-5 business days to appear.
• Physical returns: After the returned book is received and inspected (up to 3 business days), we will issue a refund or exchange. Refunds are typically processed within 5-7 business days.

All refunds are issued in USD and may be subject to exchange rate differences if your original payment was in a different currency.

6. Order Cancellations

You may cancel an order before it is shipped or delivered for digital products:

• Digital orders: May be cancelled within 1 hour of purchase, as long as the download link has not been accessed. After that, cancellation is considered a refund request subject to Section 1.
• Physical orders: Can be cancelled without penalty if the item has not yet been shipped. If the order has already shipped, you can refuse the package or process a return under Section 2.

To cancel, email [email protected] as soon as possible with your order number.

7. Shipping Errors and Damaged Goods

If your physical package arrives damaged or with the wrong product (e.g., you received the digital access code but not the book), please contact us within 7 days of delivery. We will provide a prepaid return label and ship a replacement at no extra cost, or issue a full refund if a replacement is not possible (e.g., out of stock). We will also reimburse any shipping fees you paid.

8. Special Promotions and Bundles

If you purchased a bundle (e.g., digital + physical edition) or used a promotional discount, refunds will be calculated proportionally to the amount paid for each component. For example, if a bundle offered a 10% discount, the refund will reflect the proportionate price. In the case of a returned physical book, the discount will be recalculated based on the remaining items.

9. Contact for Refund Requests

To request a refund or ask questions about this policy, please use the following contacts:

• Email: [email protected] (preferred) — include your order number and purchase date.
• Support Phone: +1 (555) 123-4567 (Mon-Fri, 9am-5pm CST).
• Postal Mail: Dewey's Pizza, 123 Pizza Lane, Chicago, IL 60601, USA (for physical returns, contact us first for authorization).

We aim to respond to all refund requests within 24-48 hours. For urgent issues, please mark your email with "URGENT REFUND" in the subject line.

10. Legal Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws. If you have a mandatory right of withdrawal under EU law (e.g., 14-day cooling-off period for distance sales), you may exercise that right, but please note that digital content that is provided with a watermark and has been accessed is generally excluded from that right. We fully respect all local legal requirements.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. We will notify you of changes by updating the "Last updated" date and posting a notice on our website or via email. The policy in effect at the time of your purchase will apply to that order.

Last note: We genuinely care about our customers. If you are unsatisfied with your recipe book for any reason beyond the scope above, please reach out — often we can offer a replacement, additional content, or a partial credit to resolve your concern.